The theme this week has been about managing the frustrations that come with managing a team.  I cannot tell you how many times I have heard complaints from prospective clients about the challenges they have in finding good team members.   One woman I spoke with this week has recently hired her fifth virtual assistant.  That […]

Each of us learn from the “experts” all the time, by reading their books, watching their videos, or reading their quotes on the internet.  But I wanted to talk with everyday smart and successful business owners that you may or may not have heard of. These individuals are making a difference in the lives of […]

Recently, I surveyed two large communities of virtual support professionals to tap their brains on what they want to know about you: their future clients.  The questions they have for you are thought-provoking. Some may be easy to answer while others might feel uncomfortable to examine. I did not censor these questions because I think […]

Without a team to support you, your business simply can’t scale.  You can use automation to handle a lot of your marketing and operational processes.  However, there are some tasks that just can’t be completed by technology. The human element is required.  You can fly solo until you reach a plateau, and then it will […]

Yesterday, I was talking with a colleague about her new client.  My colleague is an OBM (online business manager) for a successful owner of an online business.  This woman is commonly referred to as a visionary leader – future-focused and driven by what is possible.  As with most visionary leaders, she is attracted to what […]

If there is one thing that frustrates and exhausts small business owners more than anything, it’s working with a team that is subpar.  Many clients have come to my company after having less than ideal experiences with prior team members. I have heard the horror stories.  I have cleaned up the messes left behind. And […]

It was February of 2014 when Ms. Carole Young walked into my life.  She didn’t have a choice about meeting me. Her daughter introduced us.  I remember I was nervous, but she quickly put me at ease. Ms. Young was just an ordinary person – the mother of my future spouse.  Or so I thought. […]