Just the other day, I was having a conversation with one of my clients regarding the rapidly changing technological environment we live in.  This fact becomes even more apparent to me every time I embark on a research project to find the latest and best software for my clients.  It’s overwhelming, to say the least, […]

Do you know what makes the difference between smooth and chaotic small business operations?  The single most important determinant is the presence or absence of processes and procedures.  I recently signed a new client that was anxious to start working with me.  Feeling the pain of having inconsistency in her operations, she was looking for someone who could […]