Recently, I surveyed two large communities of virtual support professionals to tap their brains on what they want to know about you: their future clients. The questions they have for you are thought-provoking. Some may be easy to answer while others might feel uncomfortable to examine. I did not censor these questions because I think it’s important to understand what your future team members are thinking. It’s good preparation for interviews, as well as an excellent exercise in self-awareness.
The questions are broken into two categories, depending on the type of virtual professional you may be looking to hire.
Questions from Your Future Virtual Assistant (VA)
A virtual assistant is generally a self-employed contractor that provides administrative, technical, or creative assistance to small business owners. They typically work virtually from a home office, and their job is to complete tasks you give them. Virtual assistants often specialize in a particular area and are typically the first hire a business owner makes to free their time. Here are some of the questions your future VA has for you:
- Do you understand the difference between hiring a contractor vs. an employee?
- What are your big goals?
- If you could make an idealized version of your company, what would it look like?
- What are your “realistic” expectations?
- How organized are you?
- How do you feel about letting go and letting me take over?
- Are you a micromanager?
- How do you feel about “mistakes?” Are you a perfectionist?
- What is the “real” reason you are no longer working with your previous virtual support person?
Questions from Your Future Online Business Manager (OBM)
An online business manager (OBM) is responsible for making sure the right tasks are completed at the right time, with the right people, and with the right tools. She is the manager of your team and projects. She will hold your business vision and ensure everyone stays focused on the goals and priorities in the business, including you. Your OBM will manage the back end of your business so you can focus on what you do best. Here are some of the questions your future OBM will have for you:
- What is your vision for the project and/or business? What resources are you willing to dedicate to see it come to fruition?
- Do you stay with a vision or business objective long enough to see it through? Or do you change your objectives as soon as there’s something new to go after?
- What are you willing to let go of or do differently in pursuit of your vision?
- How committed are you to actually grow your business?
- How attached are you “really” to the ways you’ve been doing things?
- Are you open to feedback and/or changes to existing systems, processes, or people?
- How do you define success?
- What metrics do you have in place, or want, in order to measure this success?
- What motivates you?
- How controlling are you? What are your trust issues? (i.e. can we work with you?)
- Are you someone who is willing to grow as a person in order to grow your business?
- Are you open to being coached by me when I see things that are not aligned with the vision or deliverables you’ve outlined?
- How do you like to work?
- How do you like information to be shared with you?
- Who is your current team comprised of? What does turnover look like in your business?
- Have you had an OBM before? What did you like about her? What didn’t you like about her?
Phew! Now that’s a lot of questions to digest. While you may not be asked every one of these questions when you interview with your future virtual team members, these issues will no doubt come up during your work together. It’s better to address these concerns upfront and understand what your team may be wondering. At the same time, it’s helpful to know in what ways you may be challenged to grow when you have a VA or OBM on your team.
You want and deserve success. And you will be required to have a team to help you get there. How successfully you work with your team to help your business grow will largely depend on the leadership you provide in your business. The ability to lead not only yourself but others as well. When you are ready to hire your next team member, do a quick review of these questions. Answer them honestly for yourself and for others. This will put you one step closer to building your rockstar virtual team.
Looking for a rockstar leader to manage and build a dedicated, efficient, and happy team? Let’s talk. Team management and project management is our zone of genius. Amazing OBM will engage a team to take your projects, day-to-day operations, and digital marketing off your plate so you can focus on revenue-producing activities.
Questions Your Future Virtual Team Wants to Ask You (Before You Hire Them)
August 13, 2019